Contact Us

This page explains how to contact the team behind Non Gamstop Casino, what we can help with, and what we can't. We are an independent review and information site. We do not run any casino, hold any player's account or handle deposits and withdrawals, so a problem with a casino account has to go to that casino first.

What you can contact us about

• Corrections: a bonus term, payment detail or licence statement on a review that looks out of date or wrong.
• Feedback: a guide that was unclear, or a topic you would like us to explain, such as wagering requirements or identity checks.
• Editorial questions: how we assess casinos and how we handle commercial relationships.
• Business enquiries: partnership or advertising questions. Commercial relationships do not decide our rankings.

How to reach us

Use the contact details or form shown in the site footer or on the page where you found this link. We have not published an email address or phone number within this text, so please use the channel the site provides rather than an unverified address found elsewhere. We do not offer live chat or a guaranteed reply time.

When you write, it helps to include:

1. The page address or the name of the casino you are asking about.
2. The exact wording or figure you think is wrong.
3. Where you saw the newer information, such as the casino's own terms page, and the date you checked it.

Please never send passwords, full card numbers or identity documents. We will never need them.

If your problem is with a casino account

We cannot release withdrawals, reverse a bonus decision or reopen a closed account. The steps below usually work best.

1. Contact the casino's support team in writing, by live chat transcript or email, so you have a record.
2. Quote the relevant clause from the casino's terms and keep screenshots of balances, bonus terms and messages.
3. Use the casino's formal complaints procedure if support does not resolve it. Check its terms for the stated process and any deadlines.
4. Look at the licensing body named in the casino's terms. Overseas regulators differ in whether they take player complaints, so confirm this rather than assuming.

Many payout delays come from identity verification (KYC) or source-of-funds checks. These are worth understanding before you deposit, and our guide to non GamStop casinos covers what to check. Our Terms and Conditions set out how this site's own content may be used.

Casinos we feature

Our ranked list currently includes Betmica, Kikibet, Betninja, WinnerIsland, Zombillion, Smash Casino, Nightluck, CoinPoker, Rivo and Daytonaspin. We do not act for any of them. Bonus figures shown are the operators' advertised offers and carry wagering, expiry and cashout conditions in their own terms, which you should read before depositing. If you spot a difference between our summary and a casino's terms, tell us and we will review it.

Important points about non GamStop sites

Casinos that are not on GamStop generally operate under overseas licences, not one from the UK Gambling Commission, which regulates gambling in Great Britain. Accepting British customers is not the same as being authorised to serve them, and UK consumer protections may not apply in the same way. Sites outside GamStop will not enforce a GamStop exclusion. If you have self-excluded because gambling was causing you harm, these sites are not a good place to return to.

Support if gambling is a concern

If gambling is affecting your money, relationships or mood, free, confidential help exists. GamCare runs the National Gambling Helpline on 0808 8020 133. You can also register with GamStop, use blocking software, and set deposit and loss limits. Our Responsible Gambling page explains these tools, and About Us explains who we are and how we work. Gambling should never be treated as a source of income or a way out of debt. This site is for adults aged 18 and over.